Privacy Policy

Introduction

nibnab, Inc. ("we," "our," or "us") operates the nibnab platform ("Service"), a WhatsApp bot and web application that connects people by helping them find meaningful connections with others. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

Information You Provide

• Contact Information: Phone number, name, and email address (when you create an account)
• Profile Information: Any personal details you choose to share during your interview with our AI agent, including but not limited to interests, preferences, background, and connection goals
• Communication Data: Messages and conversations you have with our WhatsApp bot and through our platform
• Connection Preferences: Information about the types of connections you're seeking and your matching criteria

Information Automatically Collected

• Analytics Data: Usage patterns, interaction data, and platform engagement metrics via Google Analytics and PostHog
• Technical Information: IP address, browser type, device information, and operating system
• Cookies and Tracking: Session data and preferences to improve your experience

How We Use Your Information

We use the collected information for the following purposes:

• Creating and maintaining your connection profile in our database
• Matching you with potential connections based on compatibility
• Facilitating introductions between matched users
• Enabling communication through our WhatsApp bot integration
• Verifying user identity via phone number authentication
• Improving our matching algorithms and platform functionality
• Providing customer support services
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and preventing fraud
• Sending important updates about potential connections or account status

WhatsApp Integration

Our platform integrates with WhatsApp to provide a seamless connection experience. When you use our Service:

• We use WhatsApp Business API to facilitate communication with our AI agent
• Your phone number is used to identify and authenticate your account
• Our bot conducts interviews to understand your connection preferences
• We facilitate introductions and connections through WhatsApp messaging
• WhatsApp's own privacy policy applies to interactions within their platform

Information Sharing and Disclosure

We may share your information in the following circumstances:

Within the Platform

• Limited profile information is shared with potential connections when suggesting matches
• Only information necessary for connection decisions is disclosed to matched parties
• Both parties must accept a connection before full contact details are exchanged

Third-Party Services

• Google Analytics: For website analytics and performance monitoring
• PostHog: For product analytics and user behavior insights
• WhatsApp Business API: For bot communication and message delivery
• Database Services: Secure storage of user profiles and connection data

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your profile data is stored securely in our database with encryption and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Your profile data and connection history are maintained to enable ongoing matching and service functionality. You may request deletion of your data at any time, subject to legal and operational requirements.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you and your profile
• Correction: Request correction of inaccurate or incomplete profile information
• Deletion: Request deletion of your personal data and profile (subject to legal obligations)
• Portability: Request a copy of your profile data in a structured format
• Objection: Object to certain processing activities, including matching algorithms
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at info@nibnab.ai.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our matching services. This includes analytics cookies from Google Analytics and PostHog to understand how users interact with our platform. You can control cookie settings through your browser preferences, though this may affect platform functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.